How can I return an Item ?
c/o Albo GmbH
Am Mantel 4,
How do I cancel or modify my order ?
How will my money be refunded back ?
If you have paid by PayPal or credit card, the money will be transferred back to your card or PayPal account. If you have made bank transfers, we ask you to share your bank details with us. We transfer the money back into your account as quickly as possible. Please note the money will only be refunded once we have received the order within the 14 days return policy and when returns are undamaged.
What if I receive a damaged delivery ?
What if I receive a Incorrect delivery ?
In an unlikely event, where the product that is delivered to you differs from its description, is materially different or differs in size, color or quantity from what had been ordered by you, we would be to happy rectify the error, if possible. Please get in touch with us at firstname.lastname@example.org.
Other terms and conditions
- Items should be returned unused and with all tags still attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer. Please inform our customer care team in the event any Goods/Products are delivered without tags.
- When provided with Goods/Products, the packaging and its various forms such as authenticity cards, box/carton and tags etc. should be included with your return.
- Unidentified returns may be returned to the sender.
- Goods are faulty if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty. If you would like to exchange a faulty item instead of obtaining a refund, please be aware that we can only replace it for the same product in the same size, subject to availability.
- Please note, the following products shall not be returned/ exchanged:
— Products Made to Order or customized as per your size.
— Products bought under sale/discount/seasonal offer/ special promotion.
— Products for which such a condition is mentioned in the product personalized information.